1. Introduction

Personal Development Matters is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase products or services, join a membership, attend events, subscribe to our communications or otherwise interact with us.

By using our website and services, you agree to the practices described in this Privacy Policy.

2. Who We Are

Personal Development Matters is a sole trader business based in Staffordshire, England.

Website: www.personaldevelopmentmatters.co.uk

Email: [email protected]

Throughout this policy, "we", "our" and "us" refer to Personal Development Matters.

3. Information We Collect

We may collect the following types of personal information.

Contact Information

Name

Email address

Telephone number

School or organisation name

Job title

Account Information

When creating an account, we may collect:

Username

Email address

Password (stored securely)

Membership information

Purchase history

Transaction Information

When purchasing products or services, we may collect:

Billing information

Order details

Payment records

Subscription information

Payment card details are processed securely by our payment provider and are never stored by Personal Development Matters.

Event and Training Information

When booking training, consultancy or events, we may collect:

Booking details

Attendance information

School details

Communication preferences

Website Usage Information

We may collect information about:

Pages visited

Time spent on the website

Device type

Browser type

IP address

Referring websites

Communications

If you contact us, subscribe to newsletters or complete forms, we may keep records of those communications.

4. How We Use Your Information

We use your personal information to:

Deliver products and services

Manage memberships and subscriptions

Provide access to courses and resources

Process orders and payments

Respond to enquiries

Deliver training and consultancy

Manage event bookings

Improve our website and services

Send service-related communications

Send newsletters and marketing communications where permitted

Meet legal and regulatory obligations

5. Lawful Basis for Processing

Under UK data protection law, we rely on one or more of the following lawful bases.

Contract

Where processing is necessary to provide products, services, memberships or training you have requested.

Legitimate Interests

For business administration, service improvement and customer support.

Consent

Where you choose to subscribe to newsletters, marketing communications or optional services.

Legal Obligation

Where we are required to retain information for legal, accounting or regulatory purposes.

6. Marketing Communications

If you choose to subscribe, we may send:

Newsletters

Educational updates

Training opportunities

New product announcements

Event information

You may unsubscribe at any time by:

Clicking the unsubscribe link in our emails.

Contacting us at [email protected].

We will not send marketing communications where consent is required and has not been provided.

7. Memberships and Customer Accounts

Where you create an account, we use your information to:

Provide account access

Manage memberships

Deliver purchased content

Track course participation

Provide customer support

You are responsible for keeping your account credentials secure.

8. Online Courses and Learning Records

Where relevant, we may store:

Course enrolments

Course progress

Assessment results

Certificate records

Resource downloads

This information is used solely for delivering and administering educational services.

9. Webinar and Event Recordings

Some webinars, online training sessions and events may be recorded.

Where recordings are made, participant names, comments, questions and contributions may be included.

Recordings may be shared with attendees, members or customers where appropriate.

By participating in recorded sessions, you acknowledge this possibility.

10. Sharing Information

We do not sell personal information.

We may share information with trusted service providers where necessary to operate our business, including:

Payment processors

Website hosting providers

Email communication providers

Membership and course platforms

Analytics providers

Professional advisers

These providers may only use your information as required to deliver services on our behalf.

11. International Transfers

Some service providers may process information outside the United Kingdom.

Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect your information.

12. Data Retention

We retain personal information only for as long as necessary to:

Deliver services

Maintain customer records

Meet legal obligations

Resolve disputes

Enforce agreements

Retention periods may vary depending on the nature of the information.

13. Security

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access

Loss

Misuse

Disclosure

Alteration

However, no internet-based service can be guaranteed to be completely secure.

14. Your Rights

Under UK data protection law, you may have the right to:

Access your personal information

Correct inaccurate information

Request deletion of information

Restrict processing

Object to processing

Withdraw consent

Request transfer of your data

Requests can be made by contacting:

[email protected]

15. Complaints

If you have concerns about how we handle your personal information, please contact us first.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

www.ico.org.uk

16. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of external websites and encourage you to review their own privacy policies.

17. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website.

18. Contact Us

For privacy-related enquiries, please contact:

Personal Development Matters
Staffordshire, England

Email: [email protected]